CUSTOMER SERVICE 5618266834

FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

NO, YOU CAN SHOP AT JEUNES GENS ,WITHOUT CREATING AN ACCOUNT.
HOWEVER, REGISTER WITH US AND YOU’LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:
– CHECK YOUR ORDERS AND REVIEW PAST PURCHASES
– ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
– PREVIEW OUR NEW COLLECTIONS
– SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

HOW DO I REGISTER OR SIGN IN?

PLEASE, CLICK THE REGISTER/LOGIN ICON FROM THE MENU BAR IN THE HOMEPAGE

WHAT IF I CAN'T REMEMBER MY PASSWORD?

PLEASE, CLICK THE REGISTER/LOGIN ICON FROM THE MENU BAR IN THE HOMEPAGE AND CHOOSE “FORGOT YOUR PASSWORD?”

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?

PLEASE, CLICK UNSUBSCRIBE AT THE BOTTOM OF ANY EMAIL COMMUNICATION

WHAT PERSONAL INFORMATION IS COLLECTED?

IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME, MAILING ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES.
FOR MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE CHECK OUR PRIVACY POLICY

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE.
IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION

WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEANS THE ITEMS ARE AVAILABLE?

ITEM AVAILABILITY IS CHECKED WHEN YOU COMPLETE THE PURCHASE AND YOUR ORDER IS PROCESSED.
PLACING AN ITEM IN YOUR SHOPPING CART DOES NOT ENSURE ITS AVAILABILITY WHEN YOU ARE READY TO MAKE YOUR PURCHASE, AND ALL ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY

HOW DO I FIND MY CORRECT SIZE?

THERE ARE SIZE CHARTS AVAILABLE FOR JEUNES GENS  MEN’S SHOES AND ACCESSORIES

IS A GIFT WRAPPING OPTION AVAILABLE?

YES, ITEMS MAY BE GIFT WRAPPED IN OUR SIGNATURE JEUNES GENS  BROWN GIFT BOX TIED WITH JEUNES GENS LOGO-PRINTED RIBBON AND EMBELLISHED WITH A PERSONALIZED GIFT LABEL.
GIFT-WRAPPING IS A FREE OPTION

ARE SALES TAXES APPLIED TO MY ORDER?

TAX WILL BE APPLIED TO YOUR PRODUCTS AT THE END WHEN  YOU’RE  ABOUT TO CHECKOUT.
THE PRICING EXCLUDE DUTY FEES (ALWAYS AT CUSTOMER’S CHARGE) AND SHIPPING COSTS (CALCULATED AT CHECKOUT)

WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

WE ACCEPT MAJOR PAYMENT METHODS:
VISA, MASTERCARD AND AMERICAN EXPRESS (THROUGH PAYPAL)
PAYPAL (WITH OR WITHOUT A PAYPAL ACCOUNT)
BANK TRANSFER (PLEASE, CONTACT CUSTOMER SERVICE DIRECTLY TO TAKE ADVANTAGE OF THIS METHOD)
COD – CASH ON DELIVERY (FOR ITALIAN CUSTOMERS ONLY)

HOW DO I CANCEL MY ORDER?

IS NOT POSSIBLE TO CANCEL AN ORDER PLACED FOR WHICH THE PAYMENT HAS BEEN PROPERLY ACCEPTED BY THE PAYMENT GATEWAY.
HOWEVER, UNTIL THE ORDER WAS NOT ASSIGNED TO THE COURIER FOR SHIPMENT, IS POSSIBLE TO REPLACE THE ORDERED PRODUCT WITH A DIFFERENT ITEM OF EQUAL OR GREATER VALUE.
IF THE VALUE OF THE NEW ORDERED PRODUCT SHOULD BE GREATER THAN THE VALUE OF THE PREVIOUSLY ORDERED ITEM, IT WILL BE ASKED TO PROCEED WITH A COMPENSATORY PAYMENT

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE SHIP WORLDWIDE.
AND THE SHIPPING COST WILL BE BASED ON THE ITEMS. WE USE FEDEX USPS AND UPS.

DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?

YES. YOU OR AN AUTHORIZED PERSON MUST SIGN FOR YOUR ORDER UPON ARRIVAL.
THIS ENSURE YOUR PURCHASE ARE SAFELY DELIVERED TO YOU.
IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, COURIER WILL LEAVE A RE-DELIVERY SLIP.

HOW DO I AUTHENTICATE A JEUNES GENS PRODUCT?

JEUNES GENS AVAILS ITSELF OF THE TECHNOLOGY AND EXPERTISE OF CERTILOGO®, A GLOBAL LEADER IN BRAND AUTHENTICATION SYSTEM FOR COMBATING COUNTERFEITING.
YOU CAN VERIFY THE AUTHENTICITY OF JEUNES GENS PRODUCTS AT ANY TIME, REGARDLESS OF WHERE THEY WERE PURCHASED, BY USING THE 12-DIGIT CERTILOGO CODE (THE CLG CODE) FOR THE QR CODE, WHICH IS FOUND ON THE HANG TAG INSIDE EACH SHOE BOX.
BY INSERTING THE CODE IN WWW.CERTILOGO.COM OR SCANNING THE QR CODE USING THE CORRESPONDING APP, YOU CAN CHECK THE SHOE’S AUTHENTICITY IN REAL TIME.
FOR FURTHER INFORMATION, PLEASE VISIT WWW.CERTILOGO.COM

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

ORDERS COMPLETED AT FULL PRICE CAN BE RETURNED WITHIN 10 DAYS FROM THE DELIVERY DATE FOLLOWING THE INSTRUCTIONS ON THE RETURN FORM INCLUDED IN EACH PACKAGE.

CUSTOMIZED, MADE-TO-ORDER AND SALE/DISCOUNTED ITEMS ARE FINAL SALE AND NO RETURNS OR EXCHANGES ARE ADMITTED.
SPECIFICALLY, THE RIGHT OF WITHDRAWAL CAN NOT BE EXERCISED WITH REFERENCE TO PRODUCTS MADE TO MEASURE OR CLEARLY PERSONALIZED ACCORDING TO THE CUSTOMER, PURSUANT TO AND FOR THE PURPOSES OF ARTICLE 59 OF LEGISLATIVE DECREE 206/2005. FOR THESE CATEGORIES OF PRODUCTS WILL NOT BE ACCEPTED RETURNS FOR SIZE CHANGE OR ANY OTHER REQUEST FOR REPLACEMENT AND/OR REFUND.

FIND OUT MORE ABOUT RETURN POLICY READING THE TERMS AND CONDITION OF SALE

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